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Deepinder Goyal admits Zomato resisted delivery economics then customers forced the change
Startups
Published on 24 April 2026
He says he believed the model could never make money
Deepinder Goyal revealed on the Raj Shamani podcast that Zomato initially resisted Swiggy’s move into last-mile logistics. He said he dismissed the approach for years, convinced the economics were “off” and that the model could never make money. However, customer enthusiasm shifted the reality, leaving Zomato with little choice but to adapt.
- Goyal said Zomato resisted last-mile logistics for years
- He believed Swiggy’s model had flawed economics
- Customer demand ultimately pressured Zomato to change
- Zomato adapted after the market proved him wrong
Read the full story at The Economic Times
This summarization was done by Beige for a story published on 
The Economic Times