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Meta launches business AI agents on WhatsApp in India to automate sales 24 7
Technology
Published on 7 May 2026
Your WhatsApp chat could start booking and selling
Meta is rolling out AI business agents on WhatsApp in India, designed to help small shops automate customer support and sales around the clock. The agents can answer questions, suggest products, handle bookings, and resolve complaints. Early pilots reportedly drove strong sales gains, and the service is currently offered for free as it scales.
- Meta is adding AI business agents to WhatsApp for India
- Agents can answer queries, recommend products, and manage bookings
- They can also resolve complaints to support customer service
- Service is currently free with early pilots showing sales lift
Read the full story at The Economic Times
This summarization was done by Beige for a story published on 
The Economic Times