India’s call recordings fail real consent as companies mine data for AI

Published on 24 April 2026

Customers can’t opt out, yet their calls are mined

India’s customer service call recordings are often collected without genuine consent: customers are recorded for quality checks but have no real choice. As firms increasingly reuse this audio for analytics and AI, privacy risks grow. The editorial urges a clear audit trail for any mined data and stronger, e-commerce-like protections to ensure consent is meaningful.

Call recordings are collected without customers having a choice
Using recorded data for AI raises heightened privacy concerns
An audit trail is needed for any mined or repurposed data
Stronger rules should mirror e-commerce data protection

#privacy #data protection #call recordings #consent #ai

Read the full story at The Economic Times

This summarization was done by Beige for a story published on The Economic Times

India’s call recordings fail real consent as companies mine data for AI

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