Indian lenders deploy AI to collect loans and win customers before heatwave hits

Cash collections could be disrupted by soaring temperatures

With a severe heatwave looming, Indian lenders are accelerating AI use to handle loan collections and customer acquisition. The shift targets cash-heavy repayment models and on-ground visits that could be disrupted by extreme temperatures. Lenders are also tightening lending rules in climate-sensitive regions, using data-driven risk controls to limit exposure.