EPFO ordered to pay Rs 50,000 after 10 year PF transfer delay deemed unjustified

EPFO blamed software, but the delay was unexplained

The Chandigarh Consumer Commission ruled that EPFO’s claim of software problems does not justify a decade-long delay in processing an employee’s EPF transfer request. Finding the delay inordinate and unexplained, it held the agency guilty of deficiency in service. EPFO was ordered to pay Rs 50,000 in compensation plus litigation costs.