The Chandigarh Consumer Commission ruled that EPFO’s claim of software problems does not justify a decade-long delay in processing an employee’s EPF transfer request. Finding the delay inordinate and unexplained, it held the agency guilty of deficiency in service. EPFO was ordered to pay Rs 50,000 in compensation plus litigation costs.
A Thrissur consumer commission ordered a dealer to pay Arun Rs 20,000 after his new bike developed multiple defects within two years, including engine overheating, meter issues and fuel tank problems. Arun reported persistent failures despite several service attempts. The panel ruled the dealer was responsible for deficient service and awarded compensation plus costs.
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An Indian airline has been directed to pay Rs 1.19 lakh to an Indian passenger after its staff lost checked-in baggage containing sacred items and costly clothes. The Jammu and Kashmir consumer commission awarded Rs 89,000 for the lost items, Rs 20,000 for mental agony, and Rs 10,000 as litigation costs, highlighting that mishandled bags can trigger sizable compensation.
Kerala’s KSRTC has been ordered to pay Rs 30,000 after the Malappuram District Consumer Commission found “deficiency in service” when a conductor refused an ailing passenger a seat and did not drop him at his designated stop. The passenger told staff about his medical condition, but was made to stand and alight elsewhere.
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