Airbnb says AI now writes 60 percent of new code and handles 40 percent of support

Support bot resolves issues without a human more often

Airbnb says its engineering pipeline is increasingly AI-assisted, claiming artificial intelligence now writes 60% of its new code. The company also reports that its customer support bot resolves 40% of issues without escalating to a human agent. Airbnb frames this as faster, more scalable support and development, while raising questions about testing and oversight as AI expands.