Airbnb says its engineering pipeline is increasingly AI-assisted, claiming artificial intelligence now writes 60% of its new code. The company also reports that its customer support bot resolves 40% of issues without escalating to a human agent. Airbnb frames this as faster, more scalable support and development, while raising questions about testing and oversight as AI expands.
T Mobile says AI is handling about half of its customer calls, marking a rapid shift in customer support. When the company rolled out its AI chatbot, it briefly disabled screenshots—reportedly to prevent users from sharing negative reactions on social media. The telecom says more automation is coming as adoption and call deflection grow.
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eBay went down on Sunday, April 26, preventing users from accessing the site. With Facebook and X support already shut, frustrated shoppers turned to eBay’s Instagram comments for urgent help. The company has not confirmed the cause, though rumors of a cyberattack have been circulating online. Many users say the outage lasted the entire day.
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