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90% of mature AI adopters are cutting BPO spend as outsourcing shrinks fast
Business
Published on 13 May 2026
AI budgets grow by stealing money from outsourcing and SaaS
A new Z47 OpenAI report on India’s AI use says mature adopters are slashing BPO and outsourced work. More than a third have reduced outsourced tasks by over a quarter. The report also claims most “new” AI spending isn’t from fresh tech budgets, but from reallocating money away from outsourcing and software as a service toward AI.
- Most mature AI adopters are cutting BPO spending
- Over a third reduced outsourced work by more than 25%
- AI growth mainly comes from shifting budgets from outsourcing and SaaS
- Report draws on OpenAI usage data plus a CXO survey
Read the full story at The Economic Times
This summarization was done by Beige for a story published on 
The Economic Times