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TRAI proposes fines up to Rs 50 lakh quarterly for telcos mishandling customer complaints
Business
Published on 7 May 2026
Quarterly penalties could hit for dismissing complaints
TRAI is set to tighten how telecom firms manage customer complaints. Service providers would be required to offer easy complaint registration across portals, apps, and even chatbots, plus provide regular updates on what actions they’ve taken. Under the proposal, telcos could face penalties up to Rs 50 lakh per quarter for improperly dismissing complaints.
- TRAI wants complaint registration across portals apps and chatbots
- Telcos must share regular updates on complaint actions taken
- Fines could reach up to Rs 50 lakh per quarter
- Improper dismissal would attract penalties under the proposal
Read the full story at The Economic Times
This summarization was done by Beige for a story published on 
The Economic Times