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Salesforce is crowdsourcing its AI roadmap letting customers steer product priorities
Technology
Published on 30 April 2026
Customers can shape what Salesforce builds next
Salesforce says it will crowdsources its AI roadmap by inviting customers to influence what the company builds. The approach is based on a simple bet: if one large enterprise has an AI problem or need, others will likely face the same challenge. The result is a more customer-driven development cycle for future AI features.
- Salesforce plans to crowdsource parts of its AI roadmap
- Customers will help steer product priorities and features
- The strategy assumes shared needs across enterprise customers
- AI development moves closer to real customer problems
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This summarization was done by Beige for a story published on 
TechCrunch