Airline ordered to pay Rs 1 19 lakh after losing bag of sacred items

Court counted mental agony too

An Indian airline has been directed to pay Rs 1.19 lakh to an Indian passenger after its staff lost checked-in baggage containing sacred items and costly clothes. The Jammu and Kashmir consumer commission awarded Rs 89,000 for the lost items, Rs 20,000 for mental agony, and Rs 10,000 as litigation costs, highlighting that mishandled bags can trigger sizable compensation.