Jaguar Land Rover India has been ordered by Uttarakhand’s Consumer Disputes Redressal Commission to refund Rs 1.65 crore to a buyer in Roorkee. The panel found manufacturing defects, unauthorized structural changes, and performance that didn’t match advertised claims—calling it deceptive and unfair trade practice. The company must refund and return the vehicle.
A consumer who had closed his credit card and received confirmation was shocked to receive a legal demand notice for Rs 33 lakh nearly a decade later. After the bank allegedly kept harassing him, he approached the Karnataka State Consumer Commission. The panel ruled the bank engaged in unfair trade practices and ordered compensation of Rs 5 lakh.
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A new diesel car owner secured Rs 4 lakh compensation after the vehicle developed recurring electrical and battery issues within four months of purchase. Even after multiple service centre visits and repeated part replacements, the car’s starting problems kept returning. The consumer commission ruled this repeated failure during the warranty period amounted to deficiency in service and caused significant harassment to the buyer.
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