Intercom, now rebranded as Fin, launched Fin Operator: an AI agent built for the back-office teams that configure and debug Fin’s customer-facing chatbot. Operator does three jobs—data analysis, knowledge base updates, and “debugger” tracing when Fin misbehaves—then submits changes as diff-style proposals for humans to approve. It’s entering Pro early access now, with general availability planned for summer 2026.
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