Sweden’s experimental cafe flips roles as AI agent Mona runs orders behind a human barista

Customers call a booth to quiz Mona

In Stockholm, an experimental cafe is testing what happens when a human barista serves drinks while an AI agent, nicknamed Mona, controls operations. At the counter, patrons can pick up an in-cafe phone to ask questions and shape the customer experience. The setup, powered by San Francisco startup Andon Labs, turns coffee ordering into a direct conversation with AI.