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India BPM jobs shift as voice roles plunge to 26% and tech roles surge
Economy
Published on 24 April 2026
Only a quarter of roles are still voice based
India’s BPM sector is rapidly reinventing itself, with voice-based roles falling to 26% as employers move toward non-voice work focused on knowledge processing and digital workflows. Emerging tech roles are nearly doubling year-on-year, and Tier-II cities such as Mysuru, Jaipur, and Coimbatore are gaining traction as talent hubs. Gender gaps remain, especially in these new tech roles.
- Voice-based roles drop to 26% in India’s BPM sector
- Non-voice knowledge processing grows alongside digital transformation
- Emerging tech roles nearly double year-on-year
- Tier-II cities rise as talent hubs, with gender disparity persisting
Read the full story at The Economic Times
This summarization was done by Beige for a story published on 
The Economic Times