Hexaware CEO says AI budgets are moving fast to ROI roadmaps with real returns

Experimentation is out as clients demand immediate ROI

Hexaware CEO R Srikrishna says enterprise AI spending has shifted from pilots to detailed roadmaps, driven by expectations of near-term returns. He argues that AI model providers moving into services won’t displace large IT firms because transformation still needs specialized implementation. In the post-AI era, he says customer trust will decide who wins.